The Operations Center is staffed 24/7/365 to coordinate maintenance requests for the university. The Operations Center provides a point of contact for the entire campus. This group is the communication center for all requests for repairs and maintenance emergencies.
Maintenance requests should be submitted by completing a Service Request.
|Carol Bonacum||860-486-3113||Operation Center Staff|
|Erin Crossway||860-486-3113||Operation Center Staff|
|Karla Grieco||860-486-3113||Operation Center Staff|
|Linda Pramberger||860-486-3113||Operation Center Staff|
What Happens Next?
You will receive an email with a service request number for tracking and follow up purposes along with the shop assigned the repair. A work order will be assigned to the appropriate shop and issued a priority code. Priority codes are defined below:
Priority Code 1: is assigned to emergency requests that could result in an immediate or imminent threat to life, or severe property damage: i.e.; animal lab temperature too high/low, flooding, loss of power.
Priority Code 2: is assigned to building maintenance requests that has the potential threat to life, property, security or the environment: i.e.; all lights out, HVAC temperature adjustments, non-functioning fume hoods, food service refrigeration failure, elevator repairs.
Priority Code 3: is assigned to minor maintenance routine requests that do not pose an immediate risk to facilities: i.e.;ballast replacement, broken furniture, lights out (where there is sufficient light), ceiling tile replacement.
Priority Code 4: is assigned to work that is planned, scheduled, or to be completed by a certain date or time: i.e.; Events, PM inspections or service, improvements, painting.