About Operations Center
The Facilities Operations department handles 24 hour maintenance requests for the university. The Operations Center provides a point of contact for the entire campus. This group acts as the communication center for all complaints, requests for repairs, and emergencies.
Basic operational and/or routine maintenance services should be submitted via the Facilities Department by completing a Service Request or contacting the Operations Center at extension 6-3113.
To learn more about individual services provided by Facilities Operation select a service below.
Ready to Request a Service?
You can submit a service request by completing an online form.
Online Service Request:
What Happens Next?
A work order will be assigned to the appropriate shop and issued a priority code. Priority codes are defined below:
Priority Code 1: is assigned to emergency requests that could result in an immediate or imminent threat to life, or severe property damage: i.e.; animal lab temperature too high/low, flooding, loss of power.
Priority Code 2: is assigned to building maintenance requests that has the potential threat to life, property, security or the environment: i.e.; all lights out, HVAC temperature adjustments, non-functioning fume hoods, food service refrigeration failure, elevator repairs.
Priority Code 3: is assigned to minor maintenance routine requests that do not pose an immediate risk to facilities: i.e.;ballast replacement, broken furniture, lights out (where there is sufficient light), ceiling tile replacement.
Priority Code 4: is assigned to work that is planned, scheduled, or to be completed by a certain date or time: i.e.; Events, PM inspections or service, improvements, painting.
A work order may require multiple departments. Each department will be assigned a phase, which represents a task within a project.